The HSE has paused services, including the issuance of medical cards and long-term illness cards, due to a cyberattack.

The setback occurred after the card-printing company that produces the cards suffered a cyberattack on its systems.

While the HSE’s systems weren’t compromised, a ‘small number’ of HSE records were accessed in the attack.

As a result of the cyberattack, the HSE has paused the issuance of plastic medical cards, European Health Insurance cards (EHICs), drugs payment scheme cards, long-term illness cards, and GP visit cards.

A statement on Friday confirmed that the HSE was ‘alerted by an external provider of card printing services of a cyberattack on their systems.

‘As a result, and in line with our cyber security practices, the HSE’s cyber security protocols were immediately activated. HSE [computer] systems were not compromised. It is understood that a small number of HSE records were accessed.’

The HSE reported the breach to the Data Protection Commission, and it’s working with the external provider to review the small amount of data impacted.

In line with the data protection legislation, we will notify individuals whose data may have been impacted. The HSE takes all breaches of data protection seriously and manages all breaches in line with data protection legislation and HSE policy.’

Despite the pause in issuing the cards, the HSE assured that there will be no reduction or change in services and that provisional replacement certificates will be provided instead.

Adult EHIC cards can be added to Apple Wallet or Google Wallet via the HSE app. Individual eligibility for the cards hasn’t been affected by the attack.

Anyone concerned about the attack or the status of their application is urged to call 0818 224 478.