A recent HIQA review has raised significant safeguarding concerns at a Waterford care centre, after inspectors found that existing protections did not consistently keep residents safe.

The inspection of Nova Residential Services, a Waterford-based care centre, found that an open safeguarding plan remained in place because some residents’ behaviours negatively affected others.

Inspectors said the plan failed to provide adequate protection at all times, particularly during night hours and periods of reduced staffing.

To reduce risk, the provider introduced additional unfunded staffing resources.

This measure improved oversight when two staff members were on duty, but it did not cover periods when only one staff member worked alone.

HIQA found that two safeguarding incidents occurred during lone-working periods, which highlighted ongoing vulnerabilities.

Inspectors also raised concerns about an external support arrangement organised by a resident’s family.

The family independently arranged for a private support person to accompany their relative on weekly social outings.

Although the arrangement had operated for three weeks, the provider had no oversight of the individual involved.

HIQA found that the provider did not complete any formal background checks, including Garda vetting, to ensure the resident’s safety during these outings.

Inspectors said this practice posed a clear safeguarding risk.

The report concluded that Nova Residential Services must urgently review this aspect of care.

HIQA stressed that all individuals interacting with residents must meet appropriate safeguarding standards at all times.

The inspection identified one area of non-compliance under regulations relating to protection and safeguarding at the Waterford care centre.