The third category to be featured as part of the 2019 Waterford Business Awards is Food and Beverage, Customer Service, sponsored by KBC Bank Ireland. The winner, chosen by an independent panel of judges, will be announced at a gala ceremony in The Tower Hotel Waterford on Friday, 8th March.
HAVENWOOD RETIREMENT VILLAGE
“At a time when excellence is a rare commodity, it is heartening to look at a facility like HavenWood and see what can be achieved. From my perspective, their approach is a template for best practice”.
Padraig and Marie Dolan received this note from a son whose mother had lived in HavenWood. In his grieving and loss, he wanted to pay tribute to the Team at HavenWood. He appreciated the care and support provided to him, his family and his much beloved mother. His decision to move his mother into a nursing home was taken in a crisis situation, from day one, she flourished in the environment of care and support. She developed new friends and activities, took up art and computer skills with face-timing her son who lived in Ennis. Moving to a nursing home is not the end but the start of a new home for our residents. At HavenWood the ethos is always about putting the resident first.
FAITHLEGG HOUSE HOTEL
Faithlegg Hotel is an award-winning 4-star hotel set in beautiful grounds with its own 18 – hole golf course right on the doorstep. Opened officially by FBD Hotels & Resorts in 1998 and winner of over 10 local, national and international awards, Faithlegg Hotel is a luxury property designed to meet the needs of the most discerning guest visiting for business or pleasure. Facilities include the 2 AA rosette winning Roseville Rooms Restaurant and Aylward Lounge, Leisure and Fitness Centre, Treatment Suites and onsite, kids’ playground, tennis court and 18-hole championship golf course. Located in an area steeped in heritage, there’s something very special about Faithlegg - it’s distinct character and charm shines through and is reflected in their approach to service – never stiff or overly formal, the highest of quality delivered our their way to a bride or groom, leisure or corporate guest, from sharing local recommendations to bringing Faithegg’s history to life - the team at Faithlegg have an infectious enthusiasm for what they do.
WIGWORLD
Joyce O'Carroll set up Wigworld because she identified the need for a very distinctive and personal service that she could provide. She specialises in custom made wigs and hairpieces for people with all types of medical related, full and partial hair loss. A hairdresser by profession, who has her own hair loss experience of alopecia and wears a wig, Joyce knows all about the importance of making her clients feel confident at what is a vulnerable time in their lives. Joyce, a certified wig technician who has also completed QQI level 5 Healthcare Support, gives her clients a full, personal and confidential service throughout their hair loss journey. She prides herself on a premium product and exceptional customer service. That is why Wigworld is now a national, multi award winning wig boutique.
