Radius Technologies
Radius Technologies is seeking candidates for a number of positions including an IT Sales Executive, Field Service Engineer, a Financial Controller and Graduate Engineers, to join its Wateford-based team.
Senior IT Sales Executive
Key Responsibilities
- Take responsibility for a number of existing Client accounts ensuring their needs are met
- Ensure Radius services team deliver best in class service to existing client accounts
- Provide Client side consulting and present Radius Technologies products/services offering to existing clients
- Working with the Marketing team to identify opportunities and respond to inbound sales enquiries
- Designing, sourcing and presenting Technical solutions and best fit Technology to meet client changing Business requirements
- Research opportunities in the marketplace for new products and services and potential partners, associations, etc.
- Work with internal departments including Sourcing, Technical, Cyber Security and Telecoms to meet customers’ evolving requirements
- Achieve Sales targets and KPIs
Requirements:
- Minimum of 5 years’ experience in the ICT / Technology sector (3 years for the inside sales position)
- 3rd level degree qualified in a Technical discipline and experience in Cloud / Network Solutions and Managed services consulting
- Experience in SME B2B consulting and account management, at a C suite level
- Excellent communication and client presentation skills
- Commitment to Excellence in Customer services and Commercial mind-set
- Drive, commitment and ambition to become a Technology client account manager in a fast-paced progressive company
The successful candidate will be significantly rewarded with a salary, and benefits package that matches the role plus an unlimited/uncapped commission structure that will truly reward results.
As the company continues to expand, the successful candidates will be presented with opportunities to progress in their career within the organisation.
Senior Inside Sales Account Manager
Key Responsibilities
- Take responsibility for a number of existing Client accounts ensuring their needs are met
- Ensure Radius services team deliver best in class service to existing client accounts
- Provide Client side consulting and present Radius Technologies products/services offering to existing clients
- Working with the Marketing team to identify opportunities and respond to inbound sales enquiries
- Designing, sourcing and presenting Technical solutions and best fit Technology to meet client changing Business requirements
- Research opportunities in the marketplace for new products and services and potential partners, associations, etc.
- Work with internal departments including Sourcing, Technical, Cyber Security and Telecoms to meet customers’ evolving requirements
- Achieve Sales targets and KPIs
Requirements:
- Minimum of 3 years’ experience in the ICT / Technology sector
- 3rd level degree qualified in a Technical discipline and experience in Cloud / Network Solutions and Managed services consulting
- Experience in SME B2B consulting and account management, at a C suite level
- Excellent communication and client presentation skills
- Commitment to Excellence in Customer services and Commercial mind-set
- Drive, commitment and ambition to become a Technology client account manager in a fast-paced progressive company
The successful candidate will be rewarded with a salary, and benefits package that matches the role plus a commission and rewards structure.
As the company continues to expand, the successful candidates will be presented with opportunities to progress in their career within the organisation.
Technology Purchasing Manager
Key Responsibilities
- Developing and implementing purchasing strategies.
- Managing daily purchasing activities, supervising staff, and allocating tasks.
- Maintain records of goods ordered/received.
- Ensure timely fulfilment of orders.
- Managing supplier relations and negotiating contracts, prices, timelines, etc.
- Maintaining the supplier database, purchase records, and related documentation.
- Coordinating with inventory control to determine and manage inventory needs.
- Ensuring that all procured items meet the required quality standards and specifications in conjunction with the technical team.
- Preparing cost estimates and managing budgets.
- Working to improve purchasing systems and processes.
- Training new employees in the purchasing process and how to use the purchasing system.
Requirements:
- Degree in business administration or a related field.
- Experience as a purchasing manager or in a similar position.
- Deep knowledge of inventory and supply chain management.
- Supervisory and management experience.
- Proficiency in Microsoft Office and purchasing software.
- Excellent communication skills, both written and verbal.
- Strong critical thinking and negotiation skills.
- Strong planning and organizational skills.
- Ability to work independently.
Salary and benefits commensurate with experience and seniority.
Field Service Engineer Level 2 (Cork)
Key Responsibilities
- Install, support, and replace end-user devices, Laptops / PCs, printers
- Configuring office 365 and setting up new office 365 email accounts
- Work with Purchasing department to ensure parts and equipment are ordered to meet the installation specification
- Troubleshoot on-site Hardware including Broadband connections
- Carry out cable troubleshooting and comms cabinet tidy on customer sites.
- Configure and allow remote access for level 2 and Level 3 remote engineers to assist with Installs
- Assist with Troubleshooting Networks, servers, and Security devices
- Carry out the job as directed, liaise with the client on completion and confirm if there is anything else required on-site, ensuring 100% satisfaction from the client during the installation.
- Strive to complete all tasks within the time allocated on the Installation specification
- Updating our ticketing system with all times, comments, and configurations
- Take responsibility for determining and satisfying the needs of your internal and external customers, ensuring total customer satisfaction at all times.
Requirements
- Full clean driving License:
- Minimum of 3 years experience in deskside IT/field service IT
- Excellent attention to detail, timekeeping and Customer service skills
- Hunger to learn and progress in ICT field (training/course provided)
- Experience and knowledge with the following – Office 365, Windows 10, Active Directory, Network Printers and OS Troubleshooting, Broadband Troubleshooting, PC/LAN/Entry Level Server.
Salary and benefits commensurate with experience and seniority.
Service Delivery Manager
Key Responsibilities
- Set and achieve KPIs/objectives targets for key deliverables e.g., SLA %, Aged Tickets, dropped calls, utilisation, etc.
- Develop current systems (RRM Tool/IT Glue/etc.) and recommend/introduce new systems that will improve efficiencies, performance and customer satisfaction
- Manage projects on time, within budget and to the customer's satisfaction
- Staffing management – including training, development, appraisals, hiring etc. Ensure adequate and capable resources are in place to meet the needs of the business
- Manage and resolve customer complaints on service delivery, recording and reporting root causes and corrective and preventive action
- Measure client satisfaction via customer surveys and address any issues or suggestions for improvements
- Procedures/Standardisation – ensure service delivery is executed to agreed standards/procedures/policies
- Generate ideas for improvements aimed at enhancing performance and effectiveness at company, team and personal levels
- Ensure all the functions/tasking/teams operate within the company's commercial targets
Requirements:
- Primary diploma/degree preferable in technical/IT area
- Good People management skills
- Customer-centric
- Commercially
- Procedure & Process oriented
- Ability to operate in a dynamic environment
- Driven, passionate to achieve results
Salary and benefits commensurate with experience and seniority.
Remote Install/Support Engineer L2
Key Responsibilities
- Provide excellent customer service to our clients,
- Log, track and resolve issues in line with SLAs
- Hands-on troubleshooting experience resolving a wide range of technical issues relating to Office PCs and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc.)
- Diagnose and resolve Network related technical problems with clients' Broadband connections and end-user networking environments
- Experience working and troubleshooting in a Hyper-V, Group Policy & DNS
- AV solutions – Malware, encryption software installation and troubleshooting, particularly Eset
- Backup Solutions – experience particularly with Ahsay, Unitrends, Veeam
- Ability to learn quickly on the job and present a positive and professional manner at all times
- Remain at the forefront of emerging technologies and industry best practices.
Requirements:
- Third-level Technical qualification preferred, or alternative,
- Microsoft MCP, CISCO CCNA, or CompTIA A+ Networking qualification
- Min of 2 years IT support experience in a similar role
- Excellent technical aptitude and troubleshooting skills
- Ability to handle multiple tasks concurrently
- A strong customer-focused communicator with excellent interpersonal skills
Candidates must also be proactive, self-motivated and capable of working without close supervision in a busy team-based environment.
Financial Controller
Key Responsibilities
- Manage the accounts function for Radius Holdings and its constituent companies
- Production of monthly management accounts, variance analysis versus budget, gross margin analysis, etc.
- Prepare annual budgets for the Group, broken down by company/department
- Manage the accounts receivable and payables functions
- Ensure finance systems are robust, efficient/streamlined, compliant and support current and future activities.
- Liaise with external agencies on all financial entities, including external auditors and banks.
- Provide input in reducing overheads, increasing gross margin, improved utilization within the engineering teams by working closely with Technical, Marketing and Sales directors
- Manage the financial integration of future third-party accusations
- Manage the finance team including recruitment, real-time reviews, KPIs, training and development
Requirements:
- Qualified accountant with 5 years plus experience
- Excellent IT skills including Excel and Sage.
- Strong attention to detail and the ability to meet deadlines/KPIs
- Effective team management skills
- Self-starter, problem solver with an ambition to succeed
This is a senior management position with the autonomy to manage the accounts department with a number of direct reports. Salary and benefits are commensurate with experience and will not be a barrier for the right candidate.
Graduate Engineers (Waterford)
- Looking for that first step in a career in the IT industry?
- Passionate about all things technical
- We are hiring recent graduates to train and develop
- Multiple career paths
To apply for any of the above jobs please send your CV to [email protected] or visit radius.ie/careers.
